URGENT 10-29-13 | Female Inbound Customer Agent | Eneon, Inc. | Cagayan de Oro

Eneon Inc.

Urgent Hiring!

Female Inbound Customer Agent!

-We are specifically looking for female candidates that can work graveyards shift.
-Requires broad skill set in communications, computer technology, telephone operation, customer support and call handling procedures.
-Delivers high quality, professional and proactive day to day service to clients.
-Ensures that the daily activities, both individual and team ones, are fulfilled according to the timetable, procedures and business goals as agreed with team leader.

Communication/Negotiation:

-Contributes to good team work through clear and proactive communication and cooperation.
-Understands and accurately responds to requests for assistance.
-Requires command of verbal communications, especially in use of grammar, articulation, diction, speech and general business knowledge.
-Seeks and exchanges information, ideas and concepts.
-Prepares by collecting facts and arguments and presents them in a sound way.
-Possesses good written and oral English skills.

Problem Solving:

-Understands the core of problems/questions and recognizes inconsistencies.
-Identifies, evaluates and resolves various interrelated problems from several sources.
-Recommends improvements to established procedures and processes.
-Promptly follows up on customer inquiries, requests and complaints.
-Listens actively to client requests and shows understanding by checking, summarizing and asking questions.
-Maintains clear communication with clients.
-Makes suggestions to simplify, standardize and improve processes and procedures.

**Competitive Salary!

For further questions, get in touch with:
Bianca +639065111444