Urgent Hiring: Call Center Professionals(Cagayan de Oro City) (Northern Mindanao – Pueblo IT Park, Cagayan de Oro City)
Concentrix is a recognized leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle.
Acquire. Support. Renew. Form initial customer acquisition through renewal – our suite of complimentary services and technology provides you with the support you need to satisfy even the most complex customer requirements .
By delivering from our locations in Asia, Europe, Latin America, and the United States in over 33 major languages, we give our clients the global reach essential for business success. Our results; satisfied clients, some with relationships of 12 years or more.
Responsibilities:
-Handles inbound calls; identifying the main problem and providing step by step instructions.
-Meets KPIs target and by adhering to the call flow and call handling process, troubleshooting and usage of support tool to provide quality customer service.
-Escalates second-level concerns issues to the Team Leader to insure accurate and immediate solutions are provided to customers.
Requirements:
-Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in Computer Science/Information Technology, Business Studies/Administration/Management, Journalism, Mass Communications, Nursing or equivalent.
-Required skill(s): Good Communication Skills.
-Required language(s): English.
-Fresh graduates/Entry level applicants are encouraged to apply.
-100 Full-Time position(s) available.
Visit Us:
Concentrix Recruitment Hub
Block 2 Lot 3 Trade Street, Pueblo de Oro I.T. Park, Cagayan de Oro City (Near SM City Mall)
Tel: (088)853-2218
email:recruitment_cdo@concentrix.com
Website: www.concentrix.com
