CUSTOMER SERVICE REPRESENTATIVE ( CSR)
Job Responsibilities:
1. Provide answers to inquiries involving a company’s product or services to enhance the level of customer satisfaction.
2. Communicate with the customers to respond, follow-up and resolve issues.
3. Deal with customer feedback and determine action on the customer’s request.
Qualifications:
1.Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field
2. Excellent English communication skills.
3. Customer service account experience is an advantage.
4. Must be sharp and aggressive.
5. Computer-literate with at least 35wpm typing skills.
6. Fresh graduates are always welcome to apply.
7. Willing to work night shifts.
8. Full time positions.
SHIFT SUPERVISOR
Job Responsibilities:
1. Oversees the entire operation of the the center, in cooperation with the whole operations team.
2. Conducts staff performance evaluation and development plan.
3. Assesses current and future facility needs and makes preliminary arrangement with it.
4. Establish daily, weekly and/or monthly meetings with other departments to review call center operations.
5. Produce performance reviews as established by the center.
6. Creates an effective channel or feedback and reviews from different departments.
Job Qualifications:
1. A graduate of any 4 year course from a reputable college or university.
2. Must have at least 1-2 years supervisory experience in a BPO set-up, preferably female.
3. Excellent organizational and leadership skills.
4. Excellent verbal and written communication skills.
5. Must be proficient in MS Office applications (MS Word, Excel, and Powerpoint)
6. Must be willing to work in shifting schedule and night shifts.
How to Apply:
For faster application process, please visit our office:
Location: B-11 2nd Floor Lifestyle District, Corrales Extension Brgy. 23, Cagayan de Oro City
Recruitment Office hours: 8 am – 5 pm
Phone: (088) 880-3760
Mobile: 0917-301-0626
