Customer Support Representative Unific

Requirements

•       Available to work full time for this position with overlap to US Central Time Zone
•       Fluent in English, both speaking and writing.
•       Knows how to communicate properly especially when something urgent happens
•       Have your own stable Internet connection and your own computer that’s capable of handling both media files and processor-intensive websites. Computer also has a working microphone and camera for video conferences.
•       Needs to be able to follow step-by-step instructions and working procedures
•       Great time management.
•       An individual who is serious and works hard with or without supervision.
•       Willing to be trained and a fast learner
•       Preferably knows/has experience in Infusionsoft, HubSpot, or other process-automation software.

Responsibilities:
•       Manage a large amount of inbound emails and webchats
•       Generate Sales Leads through discovery in the service process
•       Identify and assess customers’ needs to achieve satisfaction
•       Build sustainable relationships and trust with customer accounts through open and interactive communication
•       Provide accurate, valid and complete information by using the right methods/tools
•       Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
•       Keep records of customer interactions
•       Follow communication procedures, guidelines and policies
•       Take the extra mile to engage customer and collect feedback about the product

Benefits:
•       Monthly Salary: $370
•       Paid Monthly Via Paypal
•       Non-Working Holidays – http://www.gov.ph/2014/07/23/list-of-nationwide-holidays-for-2015/
•       13th & 14th Month Bonus
•       Long-term Employment
•       HMO Benefits after 6 months (Philhealth, SSS and Pag-ibig)
•       Ability for promotions and growth
•       Increased earning potential through commission

NOTE: We really respect both you and our time, so we’ll say this bluntly: if you dislike rules, checklists, or guidelines then this job is not for you. We value someone who is creative, but they need to be able to apply their creativity within the strict standards and procedures that will grow our business. We’re looking for someone who will work within the current business “machine” we’re building, and are eager to help us make it bigger, stronger, and faster by embracing the checklist mindset. Following checklists is imperative. For the sake of your time and ours, do not apply if you feel bogged down by checklists. Thank-you

Next Steps to Apply:
Please reply to sheena@unific.com with the email details explained below. Applicants who pass the initial screening phase will be paid to complete an initial project to assess the quality of your work and fit for Revenue Conduit. Please attach resume for review.

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1. In the subject line of your email please write, “Customer Support Representative for Revenue Conduit.”

2. In the body, please write Sheena a 15-sentence email including: Hey there Revenue Conduit, happy 2018. My name is _____, I am comfortable with technology, I have the Internet access and computer equipment needed to perform this job reliably, and I love checklists. I’d like to apply for the job you posted on OnlineJobs.ph.”

•       Reason #1 why you think this job is a fit for you. (black font, Courier, 3 sentences)

•       Reason #2 why you think this job is a fit for you. (blue font, Verdana, 3 sentences)

•       Reason #3 why you think this job is a fit for you. (red font, Courier, 3 sentences)

3. Answer to these questions regarding this inbound email:

“Hello Support,

Your system is impossible to use! My store keeps disconnecting and when it is connected, the data is going to the wrong place. Why am I paying for an integration that does not send any data?

This is ridiculous, I need someone to fix this immediately and refund my money!”

•       How would you describe the client’s tone? Why do you think they feel this way?
•       What tactics or strategies would you use in answering this email?
•       What would you do internally with a ticket like this?

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Thank you. We know that the *right* applicant will really enjoy this job, and maybe that person is you.