200 Call Center Professionals
at Concentrix in Cagayan de Oro
Responsibilities:
Handles inbound calls; identifying the main problem and providing step by step instructions.
Meets KPIs target and by adhering to the call flow and call handling process, troubleshooting and usage of support tool to provide quality customer service.
Escalates second-level concerns issues to the Team Leader to insure accurate and immediate solutions are provided to customers.
Requirements:
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor\’s/College Degree or Post Graduate Diploma / Master\’s Degree in any field.
Required language(s): English.
Fresh graduates/Entry level applicants are encouraged to apply.
200 Full-Time position(s) available.
Visit Us:
Concentrix Recruitment Hub
Block 2 Lot 3 Trade Street, Pueblo de Oro I.T. Park, Cagayan de Oro City (Near SM City Mall)
Tel: (088)853-2218
email:recruitment_cdo@concentrix.com
Website: www.concentrix.com
