Callbox, Inc.
QA / RESPONSE TEAM AGENT
Hours: Night Shift/ Mid Shift
Primary Tasks:
– Assign leads to Sales OS
– Qualify leads from the different
Marketing Lead sources (TE, SMM and SEO)
Screening of leads will involve:
> Checking lead histories
> Qualifying leads (based on type of company, DM, etc)
– Encoding leads, creating pipeline entries, manage
google docs related to QA work, send out calendar
invites when required
– Coordinate with Marketing lead generation staff
on reschedules and lead recycling
– Take & process inbound call inquiries
(live calls; voicemails)
> this includes calling to follow up on missed calls
– Manage TE’s lead generating email accounts and
handle responses
– Monitor lead statuses and conversion, coordinate
with OS’s on lead results/feedback
May be assigned additional upkeep tasks such as (but not limited to) the ff:
– Database management
> filing/labeling responses, unsubscribing not-interested inquiries
> tagging extra lead phone numbers on the pipeline
to prevent accidental recycles
– Compiling lists of leads for recycling
Requirements:
– Must have good writing skills (for responding to
written inquiries)
– Excellent command of the
English language; can sound conversational and
spontaneous on the phone (for answering inbound
inquiries)
*Applicants might be required to pass an interview and/or call simulation
– Willing to do some clerical work (requires good
organization skills)
Benefits:
No individual quota — Incentives and
commissions based on Marketing’s dept’s
performance.
No call volume 🙂
Sign up at join.callboxinc.com then visit us 9th floor Landco bldg for your interview.
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